How can we help?
Get help with the app, ask about privacy, or share your feedback.
Before you send
Include your device model, operating system and app version, and the steps that lead to the issue.
Do not send passwords, payment details, or links containing login credentials.
Does the app include channels or a content subscription?
You add content sources you are authorised to access. The app provides playback and organisation tools.
Having trouble with source credentials or expiry?
Contact your source provider to verify credentials and subscription validity. We can help with issues in the player.
How do I delete my data?
Delete a saved playlist in the app to remove its stored credentials. For service data and support messages, select Privacy & data in this form.